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How we keep your account and payment details secure

Your privacy matters to us. We encrypt all personal information you share when you open your account, deposit via Touch 'n Go, GrabPay, Boost dan FPX, or request…

Encryption on all transactionsNo third-party data sharingLocal payment rails trusted
me88myr How we keep your account and payment details secure
REACH OUR TEAM

Privacy questions and data requests

If you have questions about how we handle your data, want to update your information, or need to request access to what we hold about you…

Email Support Send a data request or privacy question to our compliance team.
Live Chat Open the chat window in your account lobby to speak with our support crew.
Phone Call our support line during business hours to discuss your privacy concerns.
DATA HANDLING

How we protect and manage your information

Your trust is built on concrete practices. We use industry-standard encryption for all login sessions and payment transfers.

Encryption Standard

All data in transit uses TLS 1.2 encryption. Your password is hashed with industry algorithms and never stored in plain…

Cookie Transparency

We use functional cookies to track your session and preference settings. Analytics cookies help us improve our site.

Account Verification

Two-factor authentication is available to lock your account. We ask for email or SMS verification before allowing sensitive changes like…

Payment Tokenisation

We do not store your full card or bank account number.

Data Retention

Account data is kept as long as your account exists. After closure, personal information is deleted within 90 days unless…

Privacy Officer Contact

For data access requests or privacy concerns, email our privacy team with your account details.

Privacy and data access questions

Your rights under this policy are straightforward. You can access, update, or export your personal data at any time from your account settings, or request help from our support team. Below are answers to the questions we hear most often about privacy on me88myr.

Yes. Log into your account, go to Settings > Privacy & Data, and select Download My Data. We'll email you a file with all the information we hold. If you prefer help, contact our support team and we'll prepare the export for you within 5 business days.

When you close your account, your personal information is marked for deletion and removed from our active systems within 90 days. Transaction records needed for financial reporting are kept for the periods set by Malaysian law, but your name and contact details are permanently erased.

We do not sell or rent your data. We may share minimal information with payment processors like Touch 'n Go and GrabPay only to process your deposits and withdrawals. We never share your data with marketers or advertisers without your explicit permission.

Deposits via Boost, FPX, or GrabPay are encrypted end-to-end. We use tokenisation so payment card numbers are never stored in plain text. Your bank handles the actual transaction; we only see a confirmation token.

Functional cookies (for login and session tracking) cannot be disabled without losing access to your account. Analytics and marketing cookies can be turned off via your browser settings or in your account privacy preferences.

Withdrawal history is kept in your account indefinitely while your account is open. After closure, records are retained for 7 years to comply with Malaysian financial regulations, then deleted.

Contact our support team immediately via live chat or phone. We will freeze your account, verify your identity, review the activity, and reset your password. If fraud is confirmed, we'll help you recover access and reverse any unauthorised transactions where possible.